Made first, then packed and tracked with care.

Production comes before shipping

Every Little Paw Keepsakes piece is made to order from customer-provided photos and notes. The estimated making time is shown on the product page and generally ranges from 7 to 35+ days depending on the material, size, detail, maker capacity, and revision needs.

Making time begins after payment is confirmed and we have the usable photos and information needed to start. Time spent waiting for additional photos, customer answers, or preview approval may extend the schedule.

Delivery estimates

Standard international shipping is included in the displayed product price. Transit time begins only after the finished piece is approved, packed, and handed to the carrier. Delivery dates are estimates rather than guarantees.

Holidays, customs review, weather, remote destinations, carrier disruptions, or other events outside our control can cause delays. If an order is intended for a particular date, please contact us before ordering so we can review the current production window.

Tracking

When tracked delivery is available, the tracking number appears in the customer order account and may also be sent by email. Tracking can take time to update after a label is created or a parcel is first collected.

If tracking has not updated for an unusual period, contact [email protected] with the order number so we can review it with the carrier.

Shipping addresses

Customers are responsible for providing a complete and accurate delivery address. Send an address correction as soon as possible. We can update it only before the parcel is handed to the carrier; after shipment, changes may be unavailable or may create additional charges.

Additional postage, return-to-sender charges, or replacement costs caused by an incomplete or incorrect customer-provided address are not automatically refundable.

International orders, duties, and customs

International shipments may be inspected by customs. Import duties, taxes, brokerage fees, and local delivery charges are generally the customer’s responsibility unless checkout expressly states otherwise. Customs processing can extend delivery time.

Customers are responsible for confirming that the product and material can be imported into the destination country. We cannot mark an order as a gift or declare an inaccurate value to avoid customs charges.

Damaged, missing, or delivered-but-not-received parcels

Inspect the package soon after delivery. If the parcel or product arrives damaged, contact us within 7 days of delivery with the order number and clear photos of the outer packaging, shipping label, protective materials, and affected item. Keep the packaging while we review the claim.

If tracking shows delivered but the parcel is not present, first check the delivery location, household members, neighbors, and carrier notice. Then contact the carrier and our support team promptly. Available remedies depend on the carrier investigation and the circumstances.

Questions before ordering

For timing, destination, or gift-date questions, visit Contact Us before checkout. For an existing purchase, sign in to Order Support and include the order number in your message.